United States of America: Youth Ambassadors Program and Admissions Coordinator

World Learning seeks a Youth Ambassadors Program and Admissions Coordinator to play vital role on the Youth Exchange Programs Team in the acquisition, management, design, and support of programs for high school students and adult mentors. These three to four-week exchanges are based in the United States, or select countries in North, Central and South America, and focus on civic education, community service, and youth leadership development with students from across the Americas.

The Youth Ambassadors Program and Admissions Coordinator will manage a full pool of Youth Programs students and adult mentors while working collaboratively with program staff, in-country staff and U.S. Department of State/U.S. Embassy colleagues, and other funders. This is a professional, full-time office-based position that requires excellent organizational, logistical and interpersonal skills, as well as the ability to work effectively with diverse teams as this position actively engages with other Youth Team members and external audiences.

Responsibilities

Program Design and Management

• Participant Recruitment

• Assist with strategic recruitment planning with the goal of increasing awareness of Youth Programs amongst prospective students, sending high schools, and related mentoring organizations, community groups and sponsors recruitment materials;

• Proactive and holistic student and adult mentor contact and conversion throughout the inquiry, application, selection, and pre-departure and post-program follow-on processes;

• Recruit students and adult mentors for Youth Programs through presentations at local schools, community organizations, and collaborative work with in-country staff and U.S. Embassies in some cases;

• Manage the student and adult mentor application review and selection process with input and coordination from participant selection committee which includes in-country staff, program staff, and funders;

• Manage the creation of pre-departure materials, disseminate information to students, families and adult mentors, and assist participants through the pre-departure processes;

• Work across the Youth Exchange, including YA consortium partners, portfolio by supporting numerous exchanges in curriculum and program design simultaneously;

• Support the design and development of leadership, dialogue, cross-cultural communication, and other thematic curriculum in response to partner, leader, and participant feedback;

• Serve on working groups focusing on targeted program areas (i.e.: Adult Mentor programming, Thematic Content, 18+, etc.) as interested or assigned;

• Attend and fully engage in the delivery of Staff Training, including:

• Contributing to workshop design (prior to ST),

• Session facilitation and content delivery (during ST),

• Administration of Staff Training – van driving, sweeping, setting up classrooms, supply runs, etc. as assigned

• Maintain a thorough understanding of all policies and procedures as laid out in the Youth Exchange Team Handbook and additional policy documents (updated annually);

• Review, edit, and create content for the Youth Exchange Team Handbook as assigned;

• Serve as on-call and risk management support year-round when assigned – this includes occasional nighttime and weekend shifts;

Administrative and Logistical Support

• Assist team Manager and Senior Program Officer in collaborating with Youth Ambassadors Consortium partners to ensure exchange preparations, reporting and processes are timely and consistent;
• Support in the creation of reports for funders and program partners;
• Manage the Youth Ambassadors general email inbox and provide informative and timely responses to outside inquiries, in English, Spanish and French;
• Provide program pertinent information to Operations Team for travel and logistics management;
• Provide logistical support for post-program events which emphasize the transformative nature of Youth Programs to prospective students. This includes the logistical coordination of Welcome Back events and possible support for Reunion Conferences as assigned;
• Use social networking and online project management tools to monitor projects and to increase overall program visibility to funder and external audiences;
• Support in the creation and maintenance of content for Interactives page, website and blogs;

Alumni Engagement

• Support the development and maintenance of a comprehensive participant and alumni database;
• Recruit recent alumni, families and leaders (including participants during follow-on) for an alumni ambassador team;
• Coordinate family information sessions and other creative recruitment initiatives, including social media, involving recent alumni and prospective Youth Program participants and families;
• Train alumni ambassadors to support admissions initiatives;

Salesforce Database

• Work with IT on annual updates to the Salesforce database application system, running testing and ensuring functioning use without errors;
• Support YA Consortium partners in day-to-date Salesforce management, reporting and troubleshooting;
• Manage the Salesforce database for Youth Programs applications, pre-departure materials, etc.

Grants Management

• Ensure that Department of State guidelines are followed, and deliverables are met;
• Support the design and development of grant proposals, in response to new funding opportunities;
• Support the standardization and development of the Youth Ambassadors Program;

People Management and Supervision

• Work collaboratively on a team including Manager, Senior Program Officer, Program Officers, Program Coordinators, Operations and Admissions staff, Interns, and Leaders;
• Supervise, train and monitor program Interns; and
• Handle other tasks as assigned.

Requirements

• Bachelor’s degree with two years of related work experience or a master’s degree plus one year of related work experience;

• Understanding of experiential education and youth empowerment pedagogies, with demonstrated examples of incorporating these pedagogies in professional work;

• Experience with international programs, event management, or youth programming

• Experience with virtual programming and digital communication, and monitoring and evaluation of projects;

• Excellent written and verbal communication skills in the English language, with understanding of social media as a professional tool to enhance visibility;

• Computer proficient, i.e. comfortable with Microsoft Office suite (Word, Excel, PowerPoint et al), cloud-based document management and online project management tools;

• Knowledge of USG procurement policies and grant management desired;

• Knowledge of and experience with proposal development, project design, grant management, and budgeting;

• Team-oriented and collaborative work style, while skilled in managing independent tasks and deadlines;

• Creative problem-solver and adaptable, with strong attention to detail;

• Willingness to work outside of regular business hours as needed during high travel season.

• Demonstrated ability to manage multiple tasks simultaneously, coordinate activities in multiple locations (U.S. and overseas), and to prioritize competing tasks;

• Has a DEI Mindset: Fosters diverse, equitable and inclusive practices and challenges practices which may be exclusionary; and

• Ability to manage ambiguity in the work environment including effectively coping with change; able to shift comfortably; decide and act without having the total picture; comfortably handle risk and uncertainty.

Desired Requirements

• Experience with any Customer Relationship Management (CRM) platforms (e.g. Salesforce, ADP, Intacct);
• Second language abilities (preferably Spanish, or French); and
• Experience working with remote teams.

The World Learning Inc. Family

World Learning | worldlearning.org

World Learning works globally to enhance the capacity and commitment of individuals, institutions, and communities to create a more peaceful and just world through education, sustainable development, and exchange. Our programs advance leadership in more than 150 countries.

The Experiment in International Living | experiment.org

The Experiment in International Living is the most experienced provider of summer abroad programs for high school students. For more than 85 years, our immersive programs have allowed participants to explore the world in an authentic and impactful way, while developing enduring friendships through hands on cultural experiences and homestays. Students come away from The Experiment with invaluable cultural, interpersonal, leadership, language, and college-prep skills that help them thrive in diverse environments and careers.

SIT | sit.edu

School for International Training (SIT), founded more than 50 years ago as a training center for early Peace Corps volunteers, provides accredited undergraduate study abroad programs on all seven continents and global and low-residency master’s degrees focused on the world’s most pressing issues. Undergraduates on SIT Study Abroad programs engage deeply with a critical global issue—climate and the environment; development and inequality; global health; media, the arts, and social change; peace and human rights; or migration and identity—within specific cultural and geographical contexts. SIT Graduate Institute students get hands-on professional training in the fields of climate change and global sustainability, conflict transformation and peace and justice leadership, international education, sustainable development, and TESOL. All SIT programs are based on the experiential learning model and a commitment to social justice.

World Learning is an equal employment opportunity/affirmative action/veterans/ADA employer, committed to increasing the diversity of its workforce.

Apply for Youth Ambassadors Program & Admissions Coordinator using the link below:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=094b78b8-9c3e-4fc8-b833-5fcb05de82e2&ccId=19000101_000001&jobId=359917&lang=en_US&source=CC4